Description
Overview
We are seeking a highly organized and technically strong Quality Engineer to serve as a primary customer facing contact supporting OEM quality issues and resolution activities. This role is ideal for someone who thrives in a fast-paced manufacturing environment, can manage multiple issues simultaneously, and communicates effectively across customer and internal teams.
Quality Engineer will lead initial customer communication, coordinate cross-functional internal responses, and drive timely problem resolution. This role requires strong multitasking ability, technical troubleshooting skills, and the ability to translate complex technical findings into clear customer-facing communication.
Key Responsibilities
- Serve as a primary quality contact for OEM customers regarding product and process quality issues
- Manage multiple active quality issues simultaneously and maintain clear status tracking and follow-up
- Lead customer response and ongoing written and verbal communication
- Coordinate cross-functional teams (manufacturing, engineering, supplier quality, operations) to investigate and resolve issues
- Lead and support containment, root cause analysis, and corrective action activities
- Develop and deliver structured technical reports (8D or equivalent) including root cause and corrective action validation
- Interpret and explain technical findings clearly to customers and stakeholders
- Conduct shop floor investigations with production and engineering teams to troubleshoot defects
- Support and drive change management activities including process/product changes and customer approvals
- Support PPAP submissions and customer change approvals as required
- Review and update Control Plans, PFMEAs, and related quality documentation tied to corrective actions and changes
- Track corrective actions to closure and verify effectiveness
- Support continuous improvement and defect reduction initiatives
Required Qualifications
- Bachelor’s degree in engineering or with equivalent relevant experience
- Strong multitasking and organizational skills with ability to manage multiple open issues
- Proven troubleshooting and structured problem-solving ability
- Excellent written and verbal communication skills
- Strong customer-service mindset and professional presence
Preferred Qualifications
- Experience in automotive quality environments
- Experience with electronics products or manufacturing
- Ability to read and interpret electrical schematics and mechanical drawings
- Working knowledge of automotive quality systems and tools, including:
- IATF / AIAG core tools
- PPAP
- PFMEA/Control Plans
- 8D problem solving
- Change Management processes
- Experience working directly with OEM customers
