Description
Job Purpose
To ensure all Customer QA requirements are satisfied and that customer returns and Customer complaints are handled appropriately.
Scope of Job
1 Quality Issues
Primary interface to Customer on all Quality Issues.
2 Quality Returns
Control of Line and Warranty Returns in accordance with Customer requirements, ensuring adequate countermeasures are taken to prevent reoccurrence.
3 Quality KPI & Reporting
Monitor and report Quality KPI measures for their relevant section and use to drive improvements in QA performance.
4 Support QA Technicians
Supporting QA Technicians with product investigations and use of relevant equipment.
5 Quality & Work Instructions
Generation of detailed Quality and Test Stand Work Instructions, and support the Technicians in using them.
6 Concessions
Control of External and Internal Concession requests, in conjunction with Lead Quality Engineer.
7 Supplier Quality
Conduct audits and manage Supplier quality issues as required.
8 Customer QA Requirements
Completion of all relevant documentation in support of Customer QA requirements (ANPQP/APQP/PPAP).
9 Process Capability
Analysis of process capability data /R&R study data, and working with Production Engineering to improve the production line accordingly.
10 Customer and Astemo Requirements
Understand and deploy Customer Specific Requirements and Astemo standards for their products and ensure continual compliance.
Typical Knowledge & Skills
An in depth knowledge of automotive standards and quality techniques and their application, especially IATF 16949 and APQP tools such as control plans, process flow, FMEA, SPC, R&R, internal audit, structured problem solving.
Typical Qualifications and Previous Experience
HNC / HND Electrical / Mechanical Engineering as a minimum.
PC Literate(Word/Excel)
Excellent communication and interpersonal skills
5 years’ experience in a similar role, ideally gained within automotive. We would consider an electronics, high volume manufacturing assembly background.
Liaison with customers.
Why Astemo?
At Astemo, we respect each other, never pass the buck and work creatively to accomplish our mission. Our people are given exciting opportunities to develop and grow in a truly international business, where they are proud to be part of a collaborative and innovative team. Diversity & Inclusion is valued to build and leverage an inclusive work environment and embrace diversity to unlock our full potential. We believe that this will give us the strength to drive great innovations to create new values for people, vehicles, and the society, and to unlock our full potential to become a global leader in everything we do.
