Description
General Summary:
Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.
Job Summary:
- Researches and implements technological strategic solutions related to Helpdesk support
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and Help Desk requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
- Deploy hardware as needed.
- Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.
Qualifications:
Knowledge, Skills, and Abilities:
- Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
- Understanding of computer hardware (SSD, RAM, Processor, etc.)
- Knowledge and understanding of IT systems, and how they interconnect.
- Familiarity with mobile devices: iPhone and iOS
- Basic Working knowledge of TCP/IP and LAN Networking
- Adhere to all safety policies & guidelines.
- Willingness to take on special projects as directed by management.
Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.
Experience: Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.
Working Conditions
Physical Demands:
- Team members may be routinely exposed to equipment operational noise heat-cold-and dust.
- Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
- Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
- Comprehend and adhere to management directions and/or safety instructions with no restrictions.
- Effectively communicate in Business English language.
- Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
- Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.
Travel: Local travel may be required as needed. Must have a valid driver’s license.
Location: 100% Onsite
