Deskripsi
Manufacturing Quality Support
- Monitor quality performance metrics and identify trends impacting product quality.
- Support production teams in resolving daily quality concerns.
- Lead containment activities for product and process nonconformances.
- Drive reductions in scrap, rework, customer returns, and warranty concerns.
- Participate in production floor problem-solving activities.
- Verify adherence to established manufacturing and quality standards.
- Monitor, analyze, and drive improvement of plant quality KPIs including PPM, COPQ, scrap, first-pass yield, customer complaints, warranty performance, and audit results while supporting achievement of plant quality objectives.
Corrective Action & Problem Solving
- Lead root cause investigations utilizing structured problem-solving methodologies.
- Facilitate 8D, 5 Why, and other corrective action processes.
- Coordinate implementation and verification of corrective actions.
- Track corrective action effectiveness and sustainability.
- Ensure customer and internal corrective actions are completed on time.
Customer Quality
- Act as the primary quality contact for assigned customers and product lines.
- Investigate customer complaints, coordinate containment and customer protection activities, develop corrective actions and 8D responses, and ensure timely closure of customer concerns.
- Support customer audits, visits, and quality reviews.
- Monitor customer quality metrics and scorecards.
Continuous Improvement
- Drive quality improvement initiatives utilizing SPC, data analysis, Lean Manufacturing principles, and structured problem-solving methodologies to reduce quality losses and improve operational performance.
- Promote a culture of prevention and continuous improvement.
Audits and Compliance
- Conduct layered process audits and product audits.
- Support internal, customer, and third-party quality audits.
- Ensure compliance with:
- IATF 16949
- Customer Specific Requirements
- Corporate Quality Standards
- Participate in corrective action activities resulting from audit findings.
Quality Systems Support
- Maintain quality documentation, inspection standards, control plans, and quality system processes to ensure compliance with internal and customer requirements.
- Assist in implementation of quality system improvements.
- Ensure quality records are retained and maintained according to requirements.
Measurement Systems and Process Control
- Support calibration and measurement system activities.
- Conduct and review MSA studies.
- Analyze process capability data.
- Support implementation and maintenance of SPC programs.
- Validate effectiveness of process controls.
Cross-Functional Support
- Collaborate with Operations, Engineering, Maintenance, Materials, and Production teams to resolve quality issues.
- Provide quality-related training and coaching when required.
- Participate in plant quality reviews and management meetings.
- Support major customer concerns and quality escalations.
Qualifications
- Bachelor's degree in Engineering or related technical field.
- 5+ years of manufacturing quality experience; automotive preferred.
- Experience with customer issue resolution, corrective actions, audits, and quality systems.
- Working knowledge of IATF 16949, AIAG Core Tools, GD&T, SPC, MSA, and problem-solving methodologies.
- Strong communication, leadership, teamwork, and analytical skills.
