คำอธิบาย
Job Summary
The Training & Enablement Lead plays a critical role in the successful implementation and adoption of SAP S/4HANA across the organization. This role ensures business readiness through active participation in system testing, process validation, and delivery of end-user enablement. This role will transform technical documentation into clear, user-friendly training materials and deliver engaging remote training sessions to business users.
The ideal candidate combines SAP functional understanding, instructional design, strong communication skills, a deep understanding of plant operations and existing knowledge of Astemo’s Global Template design.
The role serves as a key bridge between business users, functional teams, and the project team—translating system functionality into practical, user-friendly learning and ensuring employees are prepared to operate effectively at go-live.
Key Responsibilities
Program Enablement & Stakeholder Alignment
- Support execution of the enablement strategy aligned with SAP Activate phases
- Provide input on business impacts & readiness risks
- Leverage prior SAP rollout experience to guide adoption approach
Process Validation, Testing & Data Readiness
- Participate in User Acceptance Testing (UAT) to validate end-to-end business processes
- Support data validation activities during mock data loads and migration cycles
- Identify process gaps during Explore phases including usability issues and downstream training impacts
- Support role mapping to align SAP roles with plant-specific roles
Training Content Development
- Translate technical and process documentation into user-friendly learning materials, including:
- Job aids and Quick Reference Guides (QRGs)
- Step-by-step work instructions
- Instructor-led training materials
- Develop short-form, task-based learning content (e.g., videos, walkthroughs)
- Align all materials to business roles (buyer, planner, etc.) and real-life scenarios
- Maintain and update training content as processes evolve
Training Delivery & Facilitation
- Deliver engaging, instructor-led remote training sessions
- Facilitate role-based training across functional workstreams (e.g., Finance, Sales, Procurement, etc.)
- Lead interactive sessions including demonstrations, Q&A, and hands-on exercises
- Adapt delivery style to diverse audiences who prefer various learning styles and with varying levels of experience
Collaboration & Governance
- Partner closely with functional SMEs, OCM/change management, and PMO teams
- Validate training content accuracy and completeness with business stakeholders
Go-Live & Hypercare Support
- Provide support during go-live through floorwalking and user assistance
- Address end-user questions and reinforce correct system usage
- Escalate issues and support rapid resolution during hypercare
Required Qualifications
- 5+ years of experience in ERP training or enablement
- Hands-on experience with SAP modules (e.g., S/4HANA, ECC, or similar)
- Proven ability to create training materials from technical documentation
- Experience delivering remote/virtual training sessions
- Strong communication and presentation skills
- Proficiency with tools such as:
- Microsoft PowerPoint, Word
- Screen recording/video tools (e.g., Camtasia)
- Learning platforms or content tools (e.g., SAP Enable Now, WalkMe)
Preferred Qualifications
- Experience in S/4HANA and Astemo Global Template
- Background in instructional design or adult learning principles
- Familiarity with tools like SAP Signavio or test tools (e.g., Tosca)
- Experience supporting UAT and go-live phases
- Industry experience (e.g., manufacturing, automotive)
Key Skills & Competencies
- Ability to translate complexity into simplicity
- Strong facilitation and engagement skills in a virtual environment
- Attention to detail and process accuracy
- Self-motivation and comfortable working remotely
- Strong stakeholder management, communication and collaboration
Success Measures
- End-user readiness and adoption levels
- Training satisfaction scores
- Reduction in post-go-live support issues
- Quality and usability of training materials
Work Environment
- Fully remote, with occasional travel
- Flexible hours aligned with business users across time zones
- May require increased availability during go-live and hypercare
